MAKING AN APPOINTMENT

The practice reception is open for personal or telephone enquiries Monday, Thursday and Friday between 8.30 am and 5.00 pm, Tuesday between 8.30 am and 8 pm, and Wednesday between 8.30 am and 7 pm. There is access for disabled patients and all surgeries are accessible by wheelchairs.

We have an 'On-Hold Messaging' service. This means that if you call us and we are not able to deal with your call straightaway, you will be able to listen to useful information about the practice whilst you wait.

ROUTINE consultations are by appointment only. To make an appointment, telephone or call in as above. Whilst we are happy to answer enquiries by email, this is not a reliable medium for making or amending appointments and we would prefer to do this by personal contact.

EMERGENCY appointments are designed for those patients who need to be seen urgently on the same day. We recommend that you telephone the practice as early in the day as possible if you feel that you need to be seen urgently. It is usually best to see your own dentist but you may be asked to see another if your own is not available and you will be asked to come at a specific time.

Please use this service only as it is intended so that genuine emergencies can always be seen quickly. If you have any ongoing problems as well, you will be asked to make a further routine appointment when your dentist has more time to ensure that you receive the best care.

WHEN THE PRACTICE IS CLOSED private or Denplan patients of the practice who have a dental emergency should telephone the practice where a recorded message will give details of out of hours emergency care. The dentist on call will provide telephone advice, or treatment where it cannot safely be delayed until the practice is open again. The telephone number of the NHS out of hours emergency service is 111. Patients who do not need to be seen as an emergency but feel that they need to see a dentist quickly should telephone the practice as soon as possible during opening hours, they will be given advice and an appointment at the earliest possible opportunity.

MISSED APPOINTMENTS. If you are unable to keep your appointment please give us at least 24 hours notice of cancellation. We may then be able to use this time for another routine appointment or to see an emergency. If less than 24 hours notice is given a charge may be made. 

Dentist availability:

MON

MON

TUE

TUE

TUE

WED

WED

WED

THUR

THUR

FRI

FRI

AM

PM

AM

PM

EVE

AM

PM

EVE

AM

PM

AM

PM

PB

X

X

X

X

X


X

X

X

X

AW

X

X

X

X

X

X

X


X

X

AN

X

X



X

X

X

X

X

X

Key:

PB = Peter Brodie, AW = Adrian Walley, AN = Angeline Nga.

X = normally available for appointments.

WAITING TIMES. We are now recording the average wait time for each dentist. If you would like to know more about this, please go to our Download page.

NEW PATIENTS. If it is your first visit to the practice we will send you a confidential medical history form to complete and bring with you when you come. If we do not, please arrive about 15 minutes before your appointment time so that you can do this beforehand. New patients are always welcome at our practice; if you are pleased with your care and treatment please recommend us to others.

MEDICAL HISTORY. We ask you for information about your general health to help us treat you safely and to identify any risk factors for your oral health. It is important that you let us know of any changes to your general health, or medicines that you are taking, since your last visit.

CHANGE OF PERSONAL DETAILS. Please let us know if you change your name or postal/email address so that our records are kept up to date. It is useful if we have a daytime telephone number where we can contact you, as occasionally appointments have to be changed at short notice. We can use your email address to send you an automatic reminder a few days before your next appointment.
 
CONFIDENTIALITY. Please be assured that the confidentiality of consultations, treatment and records is respected at all times. We are registered under the Data Protection Act 1998. The Data Protection Manager for Portway Dental Practice is Adrian Walley. You can view our Data Protection Registration and Privacy Notice from our Download page.

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